FAQs & Policies

FAQ

Q: Can I return or exchange my order?
A: Since our products are custom-made, returns aren’t accepted unless items arrive damaged or incorrect. Exchanges may be possible within 1 hour after placing the order — subject to availability.

Q: What if my item is damaged or wrong?
A: Contact us within 7 days with photos and your order number. We’ll help fix it!

Q: How do I request a return or exchange?
A: Email thesunkissedtrends@gmail.com with your order details and photos if needed.

Q: Will I get a refund?
A: Refunds are only for damaged or incorrect items after we receive the return. Shipping fees aren’t refundable.

General Terms of Service

Effective Date: May 25, 2025

Welcome to Sunkissed Trends! These Terms of Service ("Terms") govern your use of our website and services. By accessing or purchasing from our site, you agree to these Terms.


1. Overview

Sunkissed Trends offers custom-made products including apparel, mugs, and accessories. These products are made to order, and all sales are subject to the terms below.


2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site. Any misuse of this site may result in termination of access.


3. Orders & Product Information

All products are made to order. While we strive to display accurate product images and descriptions, colors may vary slightly due to screen differences. We reserve the right to cancel or refuse any order at our discretion.


4. Pricing & Payment

All prices are listed in US Dollars and are subject to change without notice. Payment must be made at checkout using approved payment methods. We do not store payment information.


5. Shipping & Delivery

Processing typically takes 3–7 business days. Shipping times vary based on location and method selected. Delivery dates are estimates and may be affected by carrier delays or external events.


6. Returns & Exchanges

We accept returns or exchanges only for items that are damaged or incorrect. Please review our Returns & Exchanges Policy for full details.


7. Intellectual Property

All content on this site—including images, designs, logos, and text—is the property of Sunkissed Trends and may not be used or reproduced without permission.


8. Limitation of Liability

Sunkissed Trends is not liable for any indirect, incidental, or consequential damages that arise from the use of our website or products. Our liability is limited to the amount paid for your order.


9. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our site after changes are posted means you accept the new Terms.


10. Contact Us

For any questions or concerns regarding these Terms, please contact us at:
📩 thesunkissedtrends@gmail.com

Shipping Policy

Thank you for shopping with Sunkissed Trends! We’re excited to get your sunny, beach-inspired products to you as quickly and safely as possible. Here’s what you need to know about our shipping process:

Processing Time

Because all our products are made just for you, please allow 3–7 business days for your order to be printed and prepared for shipment.

Shipping Methods & Delivery Times

  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 2–5 business days (available at checkout)
  • International Shipping: Delivery times vary by destination, usually 10–20 business days.

Shipping Costs

Shipping costs are calculated based on your location and order size, and will be shown at checkout.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Lost or Delayed Packages

If your package hasn’t arrived within the estimated delivery window, please contact us at thesunkissedtrends@gmail.com so we can assist you promptly.

Returns and Exchanges Policy

At Sunkissed Trends, we want you to love your sunny, beach-inspired products! Because our items are custom-made just for you, please review our policy below:

Returns

Due to the personalized nature of our products, we do not accept returns unless your item arrives damaged or defective. If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and your order number.

Exchanges

If you’d like to exchange an item for a different size or design, please contact us within 1 hour after placing your order. We will do our best to accommodate your request, but exchanges are subject to product availability.

How to Request a Return or Exchange

Email us at thesunkissedtrends@gmail.com with:

  • Your order number
  • Photos of the damaged or incorrect item (if applicable)
  • Details of your request

Refunds

Refunds are only issued for damaged or incorrect items once we have received the returned product. Shipping fees are non-refundable.